Welcome

Sweet Elven Chestnut Designs is based in Kent, England, UK.

Payments

I accept Paypal and credit cards from everybody, and also cheques from UK residents only.

Shipping

Shipping is via Royal Mail using several options of their service which includes insurance and tracking if required.

(PLEASE NOTE STANDARD DELIVERY TO THE USA IS NOT TRACKED for tracked delivery please choose ROYAL MAIL INTERNATIONAL SIGNED FOR)

Current shipping times are:
UK Deliveries Aim 1-2 working days from dispatch (Highlands & Islands 4-5 days)
US and Australia PLEASE ALLOW THREE WEEKS from dispatch
Europe Aim 5-7 working days from dispatch
Rest of the World PLEASE ALLOW THREE WEEKS from dispatch, but could be longer depending on location.
Please contact me for more information.

Shipping prices:
UK Deliveries Free Royal Mail First Class
Rest of the World $6.95 Royal Mail Standard Airmail NOT TRACKED
Rest of the World $14.90 Royal Mail International Signed TRACKED

On dispatch I will email you the tracking number of your parcel if you have chosen tracked delivery so that you can keep an eye on it's progress to you.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 1 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

I hope you like your item when it arrives, however if it's not what you expected then it's absolutely no problem to send it back for a refund.

All I ask is that you notify me within 7 days of receipt and return it to me within 14 days.

Once it's arrived back here I will issue a full refund minus the return postage.

Additional

Alterations.

If you find that your item needs to be altered then I will do this at no charge, all I ask is that you pay the postage to send it back to me and I'll alter it and send it back to you. But first please contact me so that we can discuss what you would like done just in case it's not possible.

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