Sweet Elven Chestnut Designs is based in London, England, UK.
I accept Paypal and credit cards from everybody, and also cheques from UK residents only.
Shipping is via Royal Mail using several options of their service which includes insurance and tracking if required.
(PLEASE NOTE STANDARD DELIVERY TO THE USA IS NOT TRACKED for tracked delivery please choose ROYAL MAIL INTERNATIONAL SIGNED FOR)
Current shipping times are:
UK Deliveries Aim 1-2 working days from dispatch (Highlands & Islands 4-5 days)
US and Australia PLEASE ALLOW THREE WEEKS from dispatch
Europe Aim 5-7 working days from dispatch
Rest of the World PLEASE ALLOW THREE WEEKS from dispatch, but could be longer depending on location.
Please contact me for more information.
UK Deliveries Free Royal Mail First Class
Rest of the World $6.95 Royal Mail Standard Airmail NOT TRACKED
Rest of the World $14.90 Royal Mail International Signed TRACKED
On dispatch I will email you the tracking number of your parcel if you have chosen tracked delivery so that you can keep an eye on it's progress to you.
I’d like the world to be a greener place. I see no need for excess packaging or plastic where it is not needed. Therefore all of my circlets are carefully wrapped in tissue paper and placed in a recyclable box for its journey to you. The only plastic is the unavoidable document wallet and parcel tape and which is used to secure the box.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
I hope you like your item when it arrives, however if it's not what you expected then it's absolutely no problem to send it back for a refund.
All I ask is that you notify me within 7 days of receipt and return it to me within 14 days.
Once it's arrived back here I will issue a full refund minus the return postage.
If you find that your item needs to be altered then I will do this at no charge, all I ask is that you pay the postage to send it back to me and I'll alter it and send it back to you. But first please contact me so that we can discuss what you would like done just in case it's not possible.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Catherine White, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com or by mailing me at 224 Watling Street, Stone, Dartford, Kent DA2 6EW